Cruise Travel Agents and Their Responsibilities

When you are planning your vacation, there are several options that you have. The kind of trip you take depends on whether you want it to be for the entire family or for couples only. These options include taking a road trip, taking a plane or train, or taking a cruise. If you want something unique and different, plan a consultation with cruise travel agents. They have knowledge that will ensure that your trip is memorable for years to come.

The first responsibility is that you must know where your clients tickets are coming from so that you can protect yourself from a lawsuit in the case of provider default. Along with this is the responsibility of cruise travel agents to warn their client and inform them of any problems or bad reputations that particular cruise line may have. Basically, you need to be seen as a professional, so knowing something about the destinations of the different cruise companies, the different tour conditions, and the packages that are available to your clients.

You also need to make sure that once the cruise is finalized, it is what the client is expecting because you have a duty to keep to the contract between you and the client. This is where confirmation comes in. You need to make sure you have confirmed the right information, from the airport, to the port of call, and to the right ship and package. Good information to find out for your clients as well is the need for visas or passports to eliminate the possibility of embarrassment at customs when they get to their destination. If the provider changes any part of the itinerary, you need to make sure that you relay the new information to the client so that he has the new information.

You can’t promise that the trip will be problem free because that is impossible to guarantee. If you have promised safety, fun, and problem free cruising, if the unthinkable happens, you are liable and could be facing a lawsuit.

Finally, cruise travel agents must be able to protect the money that the client has put down on his trip, so it must all go toward his trip, not to pay some other costs, such as payroll or overhead. They must also be able to provide the necessary insurance to protect his trip in case something happens and he can’t go on his trip at the last minute or an emergency comes up and he must end his trip early.

Any time that you are booking a vacation and you are considering taking yourself or your family on a cruise, consult your cruise travel agents to see what the various offers are at any given time. If you hire the right agent, you will not be disappointed.